Quick Summary: Credits are non-refundable once used. Unused credits may be eligible for a partial refund within 7 days of purchase. Contact us for any payment issues.
- • Unused credits requested within 7 days of purchase
- • Technical failure preventing credit delivery after payment
- • Duplicate payment charged by error
- • Service completely unavailable for 48+ hours
- • Credits that have been used (searches performed)
- • Requests made after 7 days of purchase
- • Dissatisfaction with lead data quality (data is from Google)
- • Change of mind after credits have been partially used
1. No Subscription — No Auto-Renewals
LeadGen AI operates on a pure pay-as-you-go model. There are no subscriptions, no recurring charges, and no auto-renewals. You purchase a lead credits package once and use it at your own pace.
2. Credit Validity
All purchased credits are valid for 12 months from the date of purchase. Credits do not expire monthly. After 12 months, unused credits will expire without refund.
3. Refund Eligibility
Refunds may be granted in the following cases:
- Unused credits within 7 days: If you have not used any credits and request a refund within 7 calendar days of purchase, we will issue a full refund.
- Partial unused credits within 7 days: If you have used some credits and request a refund for the remaining unused portion within 7 days, we may issue a prorated refund at our discretion.
- Technical failure: If your payment was processed successfully but credits were not added to your account due to a technical error on our end, we will promptly rectify this by either adding the credits or issuing a full refund.
- Duplicate payment: If you were charged twice for the same order, the duplicate charge will be refunded in full.
4. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Credits have been used to perform searches
- The refund request is made more than 7 days after the purchase date
- Dissatisfaction with the quality of lead data (since data is sourced from Google Maps and we cannot control its accuracy)
- The Service is temporarily unavailable due to scheduled maintenance or Google API issues
- Account suspension due to violation of our Terms of Service
5. How to Request a Refund
To request a refund, please contact us with:
- Your Razorpay Payment ID or Order ID
- The email address used for the payment
- Reason for the refund request
- Number of unused credits remaining
Contact us via:
6. Refund Processing Time
Approved refunds will be processed within 5–7 business days. The refund will be credited to the original payment method used (UPI, card, netbanking, or wallet). Processing time may vary depending on your bank or payment provider.
7. Cancellation Policy
Since LeadGen AI does not offer subscriptions, there is no "cancellation" in the traditional sense. You simply stop using the Service when you no longer need it. Your credits remain valid for 12 months.